By Johannah Nantongo
KAMPALA — Authorities have stepped up operations against unlicensed public Wi-Fi businesses in Kampala, with the Uganda Communications Commission (UCC) and Police warning operators against using telecommunications infrastructure without permission.
The enforcement exercise has already been conducted in areas including Kasangati, Kawaala, Kasubi and Kawempe, as regulators widen efforts to bring public internet providers into compliance with licensing and technical requirements.
The authorities are particularly concerned about operators who connect cables and install equipment on poles, fibre routes and other infrastructure belonging to telecommunications companies without obtaining approval from the owners.
Telecom companies say unauthorised connections can interfere with network operations and make it difficult to maintain infrastructure. They also warn that poorly installed equipment could contribute to network damage and interruptions to services.
MTN said it supports initiatives aimed at increasing access to internet services but stressed that its infrastructure must be used in accordance with established procedures.
“Our concern is the potential damage, safety risks, service interruptions and business disruption that may arise from the unauthorised use of MTN infrastructure,” the company said.
The company added that protecting its network infrastructure is essential to maintaining reliable communication services for its customers and other users who depend on the network.
The current enforcement drive follows a July 8, 2026 directive by UCC after investigations reportedly found businesses installing communications equipment to create public internet hotspots without the necessary authorisation.
UCC Executive Director George William Nyombi Thembo said the expansion of internet use has created opportunities for businesses, but those providing public internet services must operate within the country’s regulatory framework.
According to UCC, operators who provide such services without the required licences can expose customers to a range of problems, including unreliable connectivity, data privacy risks and cybersecurity threats. Unlicensed businesses may also leave consumers with limited options when seeking redress over poor services or other complaints.
Licensed public internet providers are expected to comply with requirements covering service quality, consumer protection, privacy of customer information and cybersecurity.
UCC has consequently given unlicensed operators the option of obtaining the necessary approvals or stopping their operations. The commission has also urged members of the public to use internet services provided by licensed operators or authorised agents.
Beyond the licensing question, the enforcement campaign is also aimed at protecting telecommunications infrastructure from unauthorised access and preventing practices that could compromise network reliability and public safety.
Authorities are expected to extend the inspections to additional areas of Kampala as enforcement against unregulated public internet operations continues.