FINCA Uganda has unveiled a new initiative, Digital Field Automation (DFA), designed to take banking services directly to customers’ doorsteps and reduce the need to visit branches or agents.
Through DFA, FINCA’s field staff are equipped with mobile digital tools that allow them to open accounts, register customers, and process loan applications while in the community. This innovation aims to make banking more accessible, particularly for people in areas far from traditional banking infrastructure.
To open an account, new customers are only required to present a national ID and deposit a minimum of UGX 10,000. Once registered, clients can continue saving or transacting through FINCA’s agents, USSD code (*203#), or the FINCA mobile app.
According to Fred Onzima, Centralised DFA Supervisor at FINCA Uganda, the model is already transforming how the institution interacts with its clients. “By empowering our staff to be mobile bankers, the institution broadens our client base while improving customer experience,” he said.
DFA also speeds up loan processing by enabling applications, approvals, and disbursements to be completed more efficiently. This reduces delays for customers who often need quick access to credit.
FINCA says the initiative will make banking simpler, faster, and more convenient, while supporting its wider mission of improving financial inclusion across Uganda.